About Us

Welcome to SureTotal Solutions

SureTotal Solutions is one of the largest IT Service Delivery networks with presence in over 26 countries and 48 Support Centers. Ensure Services is the vendor-authorized, neutral service partner for over 28 IT brands in the MEA region. Our team of 250+ experienced professionals & certified engineers offer an unparalleled experience across consumer services & enterprise solutions. Over the last 15 years, we have tailored superior technology services for consumers, vendors, and enterprises alike, helping them leverage the power of technology to its full potential, acting as a catalyst for growth.

Why Choose Us?

Our Vision

To be the among the most successful and respected information communication technology company in Nigeria

Innovative Mission

Partner actively with our customers to provide innovative and sustainable technical solutions to help them increase productivity, reduce costs and minimize risks

Authorized Experts

We are proud to have a team of 250+ highly qualified and certified professionals, including engineers certified by leading brands as well as professionals with technology certifications like CCNA. Our engineers go through rigorous trainings and certification exercises in order to maintain the highest quality standards. We are also ISO 9001:2008 certified for our service delivery. Our engineers work in an environment fitted out with state-of-the-art infrastructure and technology. With this kind of service delivery workforce, our clients can rest assured that their IT devices and infrastructure is in the hands of experts.

Unmatched Reach

We have a direct presence in 26 countries through 48 support centers across Middle East and Africa – a distinct advantage over our competitors that gives our vendors and customers the confidence on existing operations and potential growth in these regions. Each service center has come to life following extensive research and planning, keeping in mind easy access to those looking for high quality repairs.

Flexible Approach

Our work ideology is centered on making management of IT easier and less cumbersome for our vendors and customers. We offer complete flexibility in our approach, enabling our stakeholders to leverage maximum value from their investments. Our service engineers are readily available to support our partners, customers, and vendors at their convenience.

Strong Service Portfolio

Our strong service portfolio consists of services that spans across the complete IT service spectrum including chip level repairs, data recovery, annual maintenance contracts, managed services, IT infrastructure management, & parts lifecycle management services. We have the capability to support the end-to-end service requirements of our vendors and customers so that they can concentrate on their core business.

One Stop Solution

SureTotal Solutions is a one-stop solution for all our stakeholders’ servicing needs. We are a one-of-its-kind organization that services consumers, retailers, SMBs, and enterprise customers, while also providing a range of vendor services like parts management, managed services, and chip level repairs. From notebooks to mobile phones and from data centers to storages, we have the capability to deliver services for all product categories.